Older people · Reg 1203238
THE HELPLINE
Charity rating & review
84/100 Clarity Score · 3 stars · Charity Commission filings · How we score
Clarity score
Good
Is THE HELPLINE a good charity?
THE HELPLINE scores 84/100 (Good) on our Clarity Score, with 82% of spending going to charitable activities and accounts up to date. This reflects financial transparency and stewardship from Charity Commission filings — not the real-world impact of its programmes. See the full breakdown.
Mission
THE HELPLINE is a registered charity (no. 1203238) working in older people across the United Kingdom. Its latest Charity Commission filing directs 82% of spending to charitable activities, holding roughly 8 months of reserves, and files its annual accounts on time. Income has been growing over recent years. CharityCompare's Clarity Score rates the organisation only from public Charity Commission accounts — accountability, financial health, efficiency and community support — not the quality or impact of its programmes.
In short: THE HELPLINE scores 84 out of 100 (3 stars). 82% average program spend (3-year average). Review the pillar breakdown below.
Overview
THE HELPLINE has a Clarity Score of 84 out of 100 on CharityCompare (3 stars, Good). Charity Commission registration number 1203238. Status: Registered. Primary cause area: Older people. Latest accounts year 2023: total income £201k, with 82% of expenditure on charitable activities. Accounts filing: up to date. Reserves: approximately 8 months of operating costs. 1 filing concern(s) noted on this profile. Scores are independent and based on official filings — not a donation recommendation.
Data from Charity Commission register, last updated .
Overall score
84/100
3★ · Good
Cause spend
82%
3-yr avg · charitable activities
Accountability
85/100
Finance beacon
Income
£201k
Latest year 2023
Reserves
8 mo
Months of running costs
Accounts filing
On time
Charity Commission
£57.2 raised per £1 fundraising (3-yr avg) · 1% overhead · No website on register · Confidence: high
How THE HELPLINE compares
Clarity Score benchmarked against similar UK charities — higher is better.
Ranks higher than 64% of 2,492 charities in its income band.
Ranks higher than 61% of 252 charities in this cause.
Data & confidence
- Source
- Charity Commission (E&W)
- Accounts year
- 2023
- Filing date
- 2026-06-24 00:00:00.0000000
- Profile reviewed
- 2026-06-25
High confidence — complete filing data
Scores reflect the latest annual accounts on the register. Impact, leadership, and culture beacons require information beyond public filings.
Contains public sector information licensed under the Open Government Licence v3.0. Source: Charity Commission for England and Wales . Open Government Licence v3.0 .
Beacon report
Detailed accountability and finance metrics from Charity Commission filings — structured for transparency in our four-beacon report.
Accountability & Transparency
Baseline trust from filing discipline, board oversight, and declared governance policies.
85/100
| Metric | Score | Value |
|---|---|---|
| Filing history (5 years) 100% on-time over five years = 15 pts · one late filing = 5 pts · two or more = 0 pts. | 100% | 15/15 pts |
| Trustee oversight Three or more trustees on the register = 15 pts · one or two = 0 pts (governance red flag). | 100% | 4 trustees · 15/15 pts |
| Declared policies Safeguarding (4) · conflict of interest (3) · volunteer management (3) — from Charity Commission annual return. | 40% | 4/10 pts |
Financial Health
Stability and solvency — reserves, revenue trend, and debt from Charity Commission accounts.
67/100
| Metric | Score | Value |
|---|---|---|
| Reserves (months of cash) 3–24 months = 15 pts · 1–3 months = 7 pts · under 1 month or over 3 years (hoarding) = 0 pts. | 100% | 8 months · 15/15 pts |
| Income stability / growth Positive or stable three-year revenue trend = 10 pts · sustained decline = 0 pts. | 0% | 0/10 pts · 3-year average |
| Liabilities to assets Low debt (< 30% liabilities to assets) = 5 pts · high debt = 0 pts. | 100% | 1% · 5/5 pts |
Financial Efficiency
How efficiently funds reach the cause — program spend and fundraising cost ratios.
100/100
| Metric | Score | Value |
|---|---|---|
| Program expense ratio ≥ 75% on charitable activities = 10 pts · 60–75% = 5 pts · below 60% = 0 pts. | 100% | 82% · 10/10 pts (3-year average) |
| Fundraising efficiency Spends ≤ £0.20 to raise £1 = 10 pts · £0.21–£0.35 = 5 pts · above £0.35 = 0 pts (fundraising cost ÷ income). | 100% | 1p per £1 income · 10/10 pts (3-year average) |
Community Support
Grassroots backing from Charity Commission workforce data — volunteers vs paid staff.
100/100
| Metric | Score | Value |
|---|---|---|
| Volunteer-to-staff ratio More volunteers than paid staff = 10 pts · equal mix = 5 pts · no volunteers = 0 pts. | 100% | 260 volunteers / 3 staff · 10/10 pts |
Clarity Score
84/100 total · Good · 3 of 4 stars
Four pillars (40 + 30 + 20 + 10 points) from Charity Commission filings — see methodology for full weightings.
Accountability & Transparency
Baseline trust from filing discipline, board oversight, and declared governance policies.
85/100
Financial Health
Stability and solvency — reserves, revenue trend, and debt from Charity Commission accounts.
67/100
Financial Efficiency
How efficiently funds reach the cause — program spend and fundraising cost ratios.
100/100
Community Support
Grassroots backing from Charity Commission workforce data — volunteers vs paid staff.
100/100
Revenue & expenses
Latest filed year 2023 · Source: Charity Commission annual accounts
| Category | Amount | % of spend |
|---|---|---|
| Total income | £201k | — |
| Total expenditure | £169k | — |
Where the money goes
Latest accounts (2023) · £169k spent
- Other spending100% · £169k
Trust indicators
Pulled from the Charity Commission register — filing behaviour, board size, and workforce where reported.
-
Accounts filed on time
up to date · last filing 2026-06-24 00:00:00.0000000
-
Trustee board size (3–12)
4 trustees on the Charity Commission register
-
Workforce on register
3 employees · 260 volunteers (87:1 volunteer-to-staff)
Fundraising Regulator
Status not yet checked
Separate from our financial scores — shows whether the charity follows the Code of Fundraising Practice.
Check Fundraising Regulator →Official register
Reg 1203238
Full trustee list, accounts, and regulatory history on the Charity Commission.
View on Charity Commission →Trustees & officers
- Benjamin Daniel Rosenberg since 2023
- REBECCA SARAH ABELES since 2024
- David Marcus Lachs Chair · since 2024
- Alexander Benjamin Woolfstein since 2024
How we score charities +
The Clarity Score is a 100-point rating from UK Charity Commission data. Four pillars — Accountability & Transparency (40), Financial Health (30), Financial Efficiency (20), and Community Support (10). A statutory inquiry sets the score to 0 automatically.
Accountability & Transparency
Scored from filings
40 points — filing history (15), trustee oversight (15), declared policies (10).
Financial Health
Scored from filings
30 points — reserves (15), income stability (10), liabilities to assets (5).
Financial Efficiency
Scored from filings
20 points — program expense ratio (10), fundraising efficiency (10). Kept at 20% to avoid punishing legitimate infrastructure costs.
Community Support
Scored from filings
10 points — volunteer-to-staff ratio from Charity Commission workforce data.
Overall score
Sum of all pillar points. Translated to stars: 90–100 Exceptional (4★), 75–89 Good (3★), 60–74 Needs improvement (2★), below 60 Poor (1★).
Five-year trends
- Income
- Spending
- Cause spend
Values in £ thousands · Source: Charity Commission accounts
Key facts
- Overall score
- 84/100 (3★)
- Income
- £201k
- Cause spend
- 82% of expenditure
- Reg number
- 1203238
- Scope
- UK-wide
- Reserves
- 8 months
- Trustees
- 4
- Accounts year
- 2023
- Filing
- up to date
Compare & explore
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- THE ROYAL AIR FORCES ASSOCIATION - CORPORATE BODY 100/100 · £14m
- BAUER RADIO'S CASH FOR KIDS CHARITIES 100/100 · £13m
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Red flags
Frequently asked questions
Common questions about THE HELPLINE's rating, finances, and Charity Commission status.
What is THE HELPLINE's charity rating? +
THE HELPLINE scores 84 out of 100 on CharityCompare (3 stars — Good). The Clarity Score V1 sums four pillars from Charity Commission filings: Accountability & Transparency (40 pts), Financial Health (30), Financial Efficiency (20), and Community Support (10).
Is THE HELPLINE a good charity to donate to? +
THE HELPLINE scores 84 out of 100 (3 stars — Good) on CharityCompare's Clarity Score, our independent read of its Charity Commission filings. Around 82% of its spending goes to charitable activities and its accounts are up to date. That reflects how transparent and financially healthy it looks on paper — it does not measure the real-world impact of its work, so treat it as one factor alongside the cause you care about. CharityCompare never tells you where to donate.
Is THE HELPLINE a legitimate UK charity? +
Yes — THE HELPLINE is registered with the Charity Commission for England and Wales under registration number 1203238. You can verify the entry on the official register.
What is THE HELPLINE's Charity Commission registration number? +
THE HELPLINE's registration number is 1203238. Official register: https://register-of-charities.charitycommission.gov.uk/en/charity-search/-/charity-details/1203238
How much income does THE HELPLINE receive? +
THE HELPLINE reported £201k total income in its 2023 accounts, based on Charity Commission filings. Five-year trend: growing.
What percentage of THE HELPLINE's spending goes to charitable activities? +
Approximately 82% of total expenditure went to charitable activities in the latest filed year. Fundraising was 1% and combined overhead (fundraising plus governance) was 1%.
Are THE HELPLINE's accounts up to date? +
Filing status: up to date (last filing 2026-06-24 00:00:00.0000000). CharityCompare flags late or missing accounts separately from the financial score.
Where is THE HELPLINE based? +
THE HELPLINE is listed at Manchester · UK-wide · M7 4JR and operates UK-wide, focused on older people.
How does CharityCompare score THE HELPLINE? +
We analyse Charity Commission annual accounts using three-year averages for program expense, fundraising efficiency, and overhead; working capital from reserves vs average expenditure; liabilities-to-assets from the latest balance sheet when available. Impact, leadership, and culture beacons are not yet assessed from public data alone. See our methodology for weights and thresholds.
Does CharityCompare recommend donating to THE HELPLINE? +
No. CharityCompare provides independent scores and facts from official filings. We do not tell you where to donate or earn commission from charities.
How can I compare THE HELPLINE with other charities? +
Use our free compare tool to put THE HELPLINE side-by-side with other UK charities on scores, finances, and filing status.